Tim Mushey has created a fantastic blog post on caring for your customer. The experience is centered around seeing Van Halen in concert. Tim makes a great point.

It is unfortunate in business today that “going the extra mile” isn’t even necessary to stand out most of the time. Being consistent and delivering on your brand’s promise will usually make you better than most of the competition.

It amazes me that delivering a simple recap after the job is complete to one of our clients can create astonishment on their part. They are so numb to the average lack of care from their other suppliers that any sense of attention will get them to take notice.

I’ve seen many, many bands go through the motions. Not to make excuses. However, It’s like a couple trying to get back together after a breakup. The relationship ended for a reason the first time. Getting together again may be good for a beer. Any longer will probably only make you realize why you broke up in the first place … even when you’re making hundreds of thousands of dollars to do it.